Filed under: Investing Discover Card Leads the Way in Customer Loyalty for the 17 thConsecutive Year Annual Independent Research on Top Brands Confirms Emotional Engagement is the Dominant Driver of Purchase Decisions and Brand Loyalty RIVERWOODS, Ill.--(BUSINESS WIRE)-- Discover card leads the credit card industry in customer brand loyalty for the 17th consecutive year,...
(1 month and 2 days ago)
The Ohio Lottery is looking into ways to reward its most loyal players. The state lottery commission is seeking proposals from companies that would run a customer loyalty program. The Akron Beacon Journal reports that players would accumulate points for …Click here to read this story on The Chronicle-Telegram.Content copyright The Chronicle-Telegram. Your #1 source for...
(3 days ago)
If you’ve done everything you can to help a customer and they’re still unhappy, it may be time to cut your losses, particularly if the customer is being unreasonable or abusive. You want to give every customer a great experience, of course, so we’ll start with some basic guidelines for good customer service, courtesy of Janine Popick, CEO and founder of marketing firm...
(2 months and 12 days ago)
Big businesses ranging from Starbucks to CVS were quick to embrace technology that took customer loyalty cards from the wallet to the smartphone.
(12 days ago)
Safeway's net income jumped 13 percent for the fourth quarter in 2012, a sign its customer loyalty program "Just for U" is gaining traction.
(2 months and 27 days ago)
Safeway's net income jumped 13 percent for the fourth quarter in 2012, a sign its customer loyalty program 'Just for U' is gaining traction.
(2 months and 27 days ago)
Retailers want shoppers making purchases from their mobile apps. But when something goes wrong, the brand has a very limited window in which to make things right. But according to a new survey the customer support tools many retailers prefer when their customer's loyalty is on the line are actually making things worse--while less-popular tools are giving some the edge in...
(1 month ago)
Filed under: Investing Revealed: The Fragility of U.S. Wireless Customer Loyalty WDS study finds 36 percent of U.S. wireless customers at risk of churn in the next 12 months; only 13 percent truly loyal KIRKLAND, Wash.--(BUSINESS WIRE)-- A new study of loyalty among mobile phone users in the U.S., released today by WDS, A Xerox (NYS: XRX) Company, has worrying implications...
(2 months and 2 days ago)
I recently had the chance to talk about customer focus with Jonathan Clarkson, Director of Southwest Airlines Rapid Rewards loyalty program, and initially I was surprised by just how much Southwest Airlines and Oracle have in common from a customer experience perspective. I identified more than a few common themes:
(1 month and 22 days ago)
I got an email a few days ago from Amazon, telling me the price of book I'd ordered had dropped, so it was passing the savings on to me. I think it was all of $.16. But that small sum is why I'm a loyal customer.
(9 days ago)
More Games news »